At Tradition And Beyond, we do our utmost to give you the best of handcrafted jewelry by highly skilled artisans. Most of our products are handcrafted, which is why they are slightly different from each other. Since we use stones and gems in our jewelry are natural products, they can vary in colour. Our Quality Check Team ensures that the worth and excellence are not compromised in any of the jewelry piece before a shipment.
However, if a bought product turns out to be dissatisfactory, wrongly shipped or damaged, then you can either return or refund it at our sole discretion. Please note that conditions to return and refund are circumscribed to unmediated sale by Tradition And Beyond. No return and refund can be provided if a product is sold to you by a third party. A return may be provided only for account credit. In order to obtain a successful return, the product should be shipped back to us within 10 days from the date of delivery. Kindly make sure that the product is unused and undamaged from your end. The product should be handed back to us with its original packaging. No refund can be provided on any sold product. However, it can be replaced with another product or Tradition And Beyond credit in some cases. If a product of your size is unavailable, then the paid amount can be used on another product on any occasion you shop at Tradition And Beyond. The terms and conditions to return of merchandise must be applicable to replacement.
For obtaining a return, please contact our customer service at firstname.lastname@example.org or call +1 212-297-6195 Monday to Friday, 8:30 AM - 5:30PM (EST). If active hours are over, we shall get back to you on the next working day.
It takes 10-12 working days for the payment made to be refunded.