http://traditionandbeyond.com/customer/account/create/To help you have a hassle- free shopping experience, we have answers to your queries here. Personal touch, by way of our bespoke services, will give you a delightful one- stop shop for jewelry needs.
Shopping with Tradition And Beyond
How can I shop at Tradition And Beyond?
Browse through different categories and products that we have in our collection. Once you have decided what you want to buy, you can add the jewelry easily to your jewel box. Review your order before making the purchase. Choose "Remove from Jewel Box" if you want to remove the product from jewel box. If you want to proceed with the order, click on "Buy Now."
How do I contact a Customer Service Executive?
Our expert team of Customer Service has an indisputable passion for jewelry, and are available to help with any queries you may have by telephone or email. Please call +1 212-297-6195 or email at firstname.lastname@example.org. Our Customer Service Executive is available from Monday to Friday, 8:30 AM - 5:30PM (EST).
Can my jewelry be delivered today?
If you reside in the same city as the location of Tradition And Beyond, we can avail you same day delivery service. However, it will cost you extra. Call us at +1 212-297-6195 Monday to Friday, 8:30 AM - 5:30PM (EST) or email email@example.com.
What are your delivery charges?
We provide free shipping all over India. For international Shipping, the shipping cost will be disclosed at the time of placing the order.
No. We only ship to one address per order. If your order is needed to be shipped to multiple addresses then you will have to order each product separately for different addresses.
Is it possible for me to change shipping address after my order is out for shipment?
No. You cannot change your shipping address.
When will I receive my order?
You will receive domestic orders in 3-4 working days. International orders will take 7-10 days to reach you. After your order is out for shipment, you will receive an email from us and then you can easily track the whereabouts of your order.
All products are insured at Traditional And Beyond against theft and damages, even at the time of shipment. Once the order is delivered to you, it will no longer be insured. If in case you receive a product with damaged packaging, you can either refuse to accept it or make a note stating that you accepted a damaged packaging.
Do you offer personalised services?
Yes. On special requests, we do provide personal consultation with our design team to create one-off pieces of jewelry as per your requirement.
Is gift wrapping available?
Yes. We offer gift wrapping for an additional for each item on the site. Your jewelry will be wrapped with the finest wrapping paper, tied with an elegant ribbon. To avail gift wrapping service, please contact us for details and charges at +1 212-297-6195 Monday to Friday, 8:30 AM - 5:30PM (EST) or email firstname.lastname@example.org.
Are the products pictured actual size?
Since there are variations in the size of monitors, it is not possible to display the actual size of each product. However, for your ease, we do mention the exact size of all products below the description.
Is color of products displayed accurate?
Please note that our efforts are to display colors of all products as accurately as possible. However, we cannot assure whether there will be no variation in color of products appearing on your computer screen as display of monitors differs.
How can I know that the quality of each product is unquestionable?
Please note that it is the official website of Tradition And Beyond, where we sell only authentic products. Also, metals, stones and other materials used in our jewelry are genuine. However, to ensure that the jewelry reaching you is original, we provide an authenticity card with every piece of our jewelry.
Is TAX charged online?
For Indian Customers Product Prices displayed are exclusive of all taxes and duties. Sales Tax/V.A.T. in India is 1%, and our prices are exclusive of taxes.
For International Customers Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please email us at email@example.com.
What are acceptable payment methods at Tradition And Beyond?
We accept payments online by Visa, MasterCard, Amex, Maestro credit and debit cards for domestic and worldwide deliveries. Besides aforementioned methods, we do not accepy any other payment method.
Is it safe to use my credit/debit card at Tradition And Beyond?
Since, your online safety is one of the priorities for us; we guarantee that using your credit/debit card while shopping with us is completely safe. To ensure your safety, we use the latest SSL encryption technology for saving and transfer your personal and credit/debit card information through our systems. For verification, we always confirm if your billing address matches the address registered with the Bank. Saving your card details with us does not pose any threat to your online personal safety; it only enables you to place an order with ease.
Why am I asked to fill in my saved credit/debit card details again when adding a new delivery address?
To ensure that it is a genuine purchase through your account, you will be required to fill in your saved credit/debit card details again when adding a new delivery address. If in case someone else someone hacked your Tradition And Beyond account, they will not be able to proceed.
How will I know if my order has been placed successfully and the payment has been debited from my account?
Once your order has been placed, we will send an email informing you that your order has been confirmed from our side and payment will be deducted only at the time of dispatch. If the ordered merchandise is not available with us, we will contact you and credit the amount back in your account.
Can I add new products to my existing order?
If the order is not yet out for shipment, you can add new items to your existing order. However, in unfavourable scenarios, you will have to place another order for the new product.
How can I know the availability of products?
All products are available unless "Sold Out" is displayed in the icon of the product. If you want to know if the sold out product will be available anytime sooner, email us at firstname.lastname@example.org. For this you will have to be a registered user.
Sterling silver is an alloy of 92.5% pure silver and 7.5% other metals which include copper. Sterling silver may often be finished with a coating of fine silver to give it a more polished look.
Gold plating involves the deposition of a thin layer of gold onto another metal. The metal used to mold the jewelry is generally silver, which is then coated with a thin layer of gold. The jewelry is often also given a layer of copper between the silver and gold to slow down the tarnishing of the jewelry over time.
What do I do if I forget the password to My Account?
In case you have forgotten your password or want to reset it, click on “Forgot Password” button on the log in screen within “My Account.” In a short while, you will receive a link on your registered email id. Log in to your email id and click on the link. It will redirect you to the page where you can reset your password. If you are having problems logging on then please call +1 212-297-6195 Monday to Friday, 8:30 AM - 5:30PM (EST) or email at email@example.com.
How do I view my Order History?
By clicking on "My Account," you will be able to see "Order History" which will redirect you to the page where you can review your previous orders. If you do not have a Tradition And Beyond account, you can call us at +1 212-297-6195 Monday to Friday, 8:30 AM - 5:30PM (EST) or email firstname.lastname@example.org.
Do you take orders from overseas?
Yes. Other than domestic orders, Tradition And Beyond provides worldwide shipment as well.
How can I use a media/promo code?
At various time intervals we may offer you several media/promo codes, either on the website or at your registered email ID.